Do you have a physical location?
How do I pay for something I want to buy?
What if two people want the same item?
What if I want something but can't pay right away?
How soon after purchase do you ship
items and what shipper do you use?
Do you ship outside the United States?
What is your return policy?
If I see something I want, but I need it in a different size, what should I do?
What size is the dress form you use to photograph items?
Do you charge tax?
Do
you have a physical location? I
have an atelier in downtown San Francisco that
is open by appointment only. If you are in the San Francisco
Bay
Area
and would like to visit, give me a call at 415-290-2141 or
email me at lola@lolafrocks.com and we can set up an appointment. back
How
do I pay for something I want to buy? I
accept payment via Paypal (which you can use to pay via credit
card even if you don't have a Paypal account), by personal check/money
order, or by credit card (over the phone). After clicking on
the "Buy" button under the item you wish to purchase,
you will be directed to a page where you can choose to pay via
Paypal/credit card, check or money order. After filling out the
appropriate information (including zip code or country if a non-U.S.
purchaser), you will be sent an invoice (via Paypal if paying
electronically, or via email if paying by check/money order).
If you want to use a credit card, call me at 415.290.2141. back
What if two people want the same item? Items are sold on a first-come, first-served basis. If someone clicks the Buy button before you do, I will let you know within 12 hours and do my best to find the same or a similar item for you (if that is your wish). back
What if I want something but can't pay right away? If your eyes are bigger than your wallet (as mine often are), I will be happy to work out a reasonable payment plan with you. However, your item(s) will not ship until full payment is received. back
How soon after purchase do you ship items, what shipper do you use, and how much do you charge? Shipping is done within 24 hours of payment, 6 days a week, via USPS Priority Mail. This service usually takes two business days for delivery across country (occasionally three days if there are unforeseen circumstances such as a blizzard or tornado). Delivery confirmation is always used so that the shipment can be tracked. Insurance is not added to the shipping price unless you specifically request it (and in my opinion is a rip-off, though you may disagree). Overnight shipping is available, but must be requested in advance before the invoice is issued. Shipping charges are rounded up to the nearest dollar; no handling charges are added. back
Do you ship outside the United States? I do ship internationally, with a few exceptions (I do not ship to Russia, China, Mexico, Central America or Africa due to delivery problems in those regions). International shipping is considerably more expensive than U.S. shipping and so it is important to let me know your country so that I can accurately calculate shipping. back
What
is your return policy? I
want you to be delighted with your purchase, but if it disappoints
you, let
me know within 48 hours of receipt if you will be returning
it, and send it back to me within a week (at
your shipping expense both ways). back
If I see something I want, but I need it in a different size, what should I do? If
you see something you like but need it in a different size, fill
out a "Wish List" form and I will let you know if I
can procure it for you. back
What size is the dress form you use to photograph items? The dress form used for photographs is a size 8. back
Do
you charge tax? California purchasers must pay 8.5%
tax (sorry -- it's the law!). Purchasers in other states do
not pay tax. Non-U.S. purchasers are responsible for any duties
or import taxes imposed by their governments. back |
